Delivery Details

Details


Unless you order and collect the goods from our trade counter, we will deliver them in accordance with your order. Goods must be examined and signed for upon receipt. Your signature confirms that the goods have been received in perfect condition. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.

All stocked items are delivered on "a next working day" basis on orders placed before 4.30pm. In the unlikely event we do not have enough stock to fulfil your order, we will contact you either by email or telephone to inform you that your order will be despatched to you within 2 working days. The carrier delivering the goods can be either Tuffnells, ParcelForce or H&M Palletways.


Orders below £200 will be subject to a £15 carriage charge. Orders above £200 will be delivered free of charge. This applies to deliveries in UK mainland only.

 

For reasons of health and safety and to avoid any property damage, most large items can only be delivered to a ground floor location at the delivery address. You must therefore make your own arrangement at your own risk if the relevant item needs to be transported from the delivery location.


Who We Use And Services We Offer

 

The carrier delivering the goods can be either:

ParcelForce – Who normally take our smaller UK parcels. They offer a next day, before 12, before 10 and before 9 service

Tuffnells – For UK parcels over 1.5m long. They offer a next day, before 12, before 10:30, before 9:30 and Saturday before 12 service

H&M Palletways – For larger and heavier goods. They offer a next day, before 12 and Saturday before 12 service

Our own vans – Normally agreed before despatch

Same Day service - Please call for pricing.

International Deliveries – Please contact us for more details


Non-delivery


Should no one be on site to accept deliveries, a calling card will be left. A second attempt for delivery will be made and, if again, goods cannot be delivered a second and final calling card will be left. If no contact has been made on the day or day after of the second attempt, then the goods will be returned to the CMW warehouse. Should the goods still be required, arrangements can be made for an additional £15.00 carriage charge, of which payment will need to be made prior to delivery. Alternatively, should goods no longer be required, a credit note will be issued, less the carriage charge, plus a 15% handling charge.